At TakesellBd, we are committed to providing you with high-quality sofa covers. We understand that sometimes issues may arise, and we have established this Return Policy to ensure a smooth and transparent return process.

1. Eligibility for Returns : 

   
   

• Defective or Incorrect Items: If you receive a product with a defect or if there is a mistake in your order, such as receiving the wrong item, please contact our customer support team immediately.

  
  

• Timeframe: To be eligible for a return, product for any problem you must contact us immediately upon receiving your product. It should be shown through video calls. I think that definitely fixes your problem. Will be sent to your address again.

  
  

2. Return Process : 

   
   

• Contact Our Support Team: To initiate a return or report any issues with your order, please contact our customer support team at support@takesell.com.bd at 01705520819. Provide your order number and details about the issue.

  
  

• Video Verification: In cases where there is a defect or an order discrepancy, we may request a video call to visually verify the issue. This helps us ensure the problem is resolved correctly.

  
  

3. Non-Returnable Items : 

   
   

• While we aim to provide a hassle-free return experience, certain items are not eligible for returns:

  
  

• Items that have been used, washed, or damaged by the customer.

• Items without their original packaging.

• Items that do not meet the eligibility criteria specified in this policy.

  
  

4. Replacement : 

   
   

• Replacement: If you qualify for a replacement, we will promptly ship the correct item to the address provided during the return process.

  
  

5. Product Appearance and Preferences : 

   
   

• Please note that we provide real-time product images when taking orders. If you receive the correct item but are dissatisfied with it due to appearance or personal preferences, we do not accept returns or exchanges based on these reasons.

  
  

6. Address Verification : 

   
   

• Ensure your contact information and address are accurate when requesting returns. We will use the provided address for shipping any replacements or refunds.

  
  

7. Changes to This Return Policy : 

   
   

• TakesellBd reserves the right to modify this Return Policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new policy.

  
  

8. Contact Us : 

   
   

• If you have any questions or concerns about our Return Policy, please contact our support team at support@takesell.com.bd.