Support Policy Page

Welcome to takesell.com.bd. This Support Policy outlines the types of support we offer to our users and the expectations for accessing support services. We are committed to providing you with a seamless experience and are here to assist you with any questions or issues you may encounter while using our app.

  1. Types of Support : 

    • Technical Support: If you encounter technical issues, errors, or problems with app functionality, please contact our technical support team. We will work diligently to resolve these issues promptly.

    • Account Support: If you need assistance with your takesell.com.bd account, including password resets or account recovery, please contact our account support team.

  2. Contacting Support : 

    • Email Support: You can contact our support team via email at support@takesell.com.bd. Please provide as much detail as possible regarding your issue or question to help us assist you effectively.

    • In-App Support: Within the Takesell app, you can access the "Contact Support" feature to submit your query or issue directly to our support team. This feature ensures that we receive relevant information about your app usage, which can aid in resolving the problem.

  3. Response Time:

    • We strive to respond to your support inquiries promptly. However, response times may vary based on the complexity and volume of requests. You can typically expect a response within [specify your average response time, e.g., 24-48 hours].

  4. Support Availability:

    • Our support team is available during regular business hours, [specify your operating hours, e.g., Saturday to Thursday, 9:00 AM to 5:00 PM, Timezone]. Requests received outside of these hours will be addressed during the next business day.

  5. User Responsibilities : 

    • Provide Relevant Information: To help us resolve your query or issue efficiently, please provide accurate and relevant information, such as your account details, device type, and a detailed description of the problem.

    • Respectful Communication: We ask that you communicate with our support team respectfully and professionally. Abusive or offensive language will not be tolerated.

  6. Limitations of Support : 

    • While we are committed to providing excellent support, please be aware of the following limitations:

    • Third-Party Issues: We may not be able to provide support for issues related to third-party services or devices.

    • Legacy App Versions: We encourage users to keep their apps up-to-date. Support for outdated or unsupported app versions may be limited.

  7. Changes to Support Policy : 

    • We may update this Support Policy as needed. Any changes will be posted on this page with the updated date.

  8.  Contact Us : 

    • If you have any questions or require support, please contact us at support@takesell.com.bd.